At a glance
Please do not submit payment without first registering for the class.
Class date
-
Instructors
Dawn Bradley, MSN, RN, NPDBC, CPN, Kimberly Branciforte
Hours / CEU
2.00
Class Information
Course Description
Healthcare work is deeply human—and often emotionally demanding. This course introduces Rational Compassion and Nonviolent Communication (NVC) as practical communication tools for navigating conflict at work, whether that conflict is the internal kind you take home with you at the end of a shift, or interpersonal conflict between colleagues. Designed for nurses and other healthcare professionals, the course focuses on real situations: high-pressure environments, team tensions, difficult conversations with patients and families, and the ongoing challenge of caring without burning out.
Participants will learn how to recognize emotional triggers, respond rather than react, and communicate with clarity, empathy, and professional integrity—even in moments of conflict. By integrating self-compassion with effective communication strategies, the course supports healthier relationships, improved teamwork, and greater emotional resilience on the job.
By the end of the course, participants will be able to:
Course Objectives:
- Understand the principles of Rational Compassion and Nonviolent Communication
- Identify and manage internal conflict, stress, and emotional overload
- Communicate needs and boundaries clearly and respectfully
- Foster a more collaborative, compassionate, and sustainable work environment
Fees
FREE for the Following Outreach Affiliates:
- Natividad Medical Center
- St. Joseph Eureka
- St. Joseph Medical Center Stockton
- ZSFGH
- UCSF/BCH
$15.00 for UCSF Outreach Affiliates:
- All Alameda County Health Employees
- Adventist Health Clearlake
- Adventist Health Ukiah
- Adventist Health Sonora
- CHOMP
- Marin Health General Hospital
- NorthBay Medical Center
- Providence Queen of the Valley
- Providence Santa Rosa Memorial
$25.00 for General Registration:
Any hospitals not listed above
Registration Cancellation & Refund Policy
Registrant Cancellation and Non-Attendance
- Cancellation requests must be submitted in writing via email at [email protected] 24-48 hours before the course start date.
- Registrants who do not attend the course and do not provide advance notice of cancellation ("no-shows") are not eligible for a refund.
- Refund eligibility is based on the date the cancellation request is received.
Course Cancellation by the Provider
- If the provider cancels a course due to low enrollment, instructor availability, or unforeseen circumstances, registered participants will be notified by email as soon as possible.
- Registrants may choose to transfer their registration to a future course (if available) or receive a full refund.
Refund Timeline
- Eligible full refunds will be processed within 10-15 business days of the approved cancellation request or provider cancellation.
- Refunds will be issued using the original method of payment whenever possible.
Please note: Registration fees are non-transferable to another individual unless approved by the provider.
Online access
No online access information available
Handouts
No handouts available.